Refund & Cancellation Policy

At The Majors and Minors Surprise Planners, every surprise is carefully planned, customised, and executed exclusively based on the client’s requirements. Since our services involve time, creative effort, advance bookings, and third-party commitments, refunds and cancellations are governed strictly by the policy mentioned below.

 

By confirming a booking with us, the client agrees to all the terms outlined in this policy.

 

No Returns Policy

We do not offer returns under any circumstances.

 

• Surprise planning services are intangible experiences and cannot be returned.

• All gifts, décor items, customised setups, and services once delivered or executed are non-returnable.

• Customised surprises, concepts, designs, props, and arrangements created specifically for a client cannot be reused or resold, hence are strictly non-returnable.

 

Refund Policy (Very Important)

Refunds are not guaranteed and are processed only if eligible, based strictly on the timelines mentioned below.

 

• Refunds, if approved, will be made only to the original payer

• Refunds will be processed via the original mode of payment

• Processing time: 7–10 working days

• No cash refunds under any circumstances

 

Cancellation by The Majors and Minors Surprise Planners

In the rare event that a surprise must be cancelled by us due to unavoidable circumstances (such as safety concerns, force majeure, or factors beyond operational control):

 

• We will inform the client at the earliest possible time

• We will attempt to provide a rescheduled or alternate solution

• If a refund is opted instead of rescheduling, the amount paid will be refunded in full

 

Cancellation by Customer

Cancellations initiated by the customer are subject to strict deductions, as planning, coordination, and bookings begin immediately after confirmation.

 

Refund Structure

• More than 10 days before the surprise date

• → 70% refund

•  Between 9 and 7 days before the surprise date

• → 40% refund

•  Between 6 and 4 days before the surprise date

• → 25% refund

•  3 days or less before the surprise date (including the surprise date)

• → No refund

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No Refund Scenarios (Strictly Non-Negotiable)

No refunds will be issued in the following cases:

 

• Change of mind after booking

• Change of plan, date, or time by the client

• Personal reasons or emergencies from the client’s side

• Delay or non-execution due to incorrect address, wrong contact details, or unavailability of the recipient

• Recipient not answering calls, denying entry, or refusing the surprise

• Last-minute cancellations or postponements

• Weather conditions, traffic delays, venue restrictions, or local authority rules

• Partial execution of services due to factors beyond our control

• Dissatisfaction based on personal expectations not communicated clearly during booking

 

Delivery & Execution Policy

• Gifts or surprises can be delivered to the recipient or any address specified by the client

• Clients are solely responsible for providing:

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  • Correct delivery address

  • Accurate contact number

  • Proper entry permissions

 

We are not responsible for:

• Delays caused by incorrect or incomplete details

• Locked premises or denied entry

• Delays due to third-party vendors or delivery partners

• Time delays due to traffic, weather, or unforeseen circumstances

 

Final Authority Clause (Very Important)

• All bookings, refunds, cancellations, and disputes are governed only by the policies mentioned on this website

• Verbal discussions, WhatsApp messages, or assumptions outside this policy will not be considered valid

• The decision of The Majors and Minors Surprise Planners will be final in all matters related to refunds and cancellations